If you don't see your question answered here please contact us.

Frequently Asked Questions

Availability and Shipping due Order Volume

Please note that many items are out of stock or very low stock due to a very large volume of orders. This is especially true for Ski Packages for both adults and children.

If there is any problem with availability of items on your order we will contact you as soon as possible with an update including possible substitutions if necessary.

Also, please note that shipping time may take a few days longer than usual. Any order with bindings to be installed or waxing services will be 3 to 7 days before ready to ship. Other orders are generally going out in 2 to 4 days. The actual shipping time for carrier delivery may be longer than usual also. Thanks for your patience and understanding!

Covid 19 policy - Retail Store

Akers Ski is following all State of Maine regulations and guidelines as well as best practices.

If coming to our retail store masks are required (for both customers and employees). Please use hand sanitizer upon entry before handling any items in our store.

Our customer limit is 5 at any one time.

While we don't require it, appointments are welcome.

3. Where do I enter a Coupon Code?

There are two places to enter a coupon code on our website:

1) Add an item to your cart, then click "My Cart" then click "Edit Cart" the Redeem Coupon button is just under the product(s) added.

OR

2) When done shopping and ready to checkout click "My Cart" then click "Checkout" after you've either logged in, or entered your name and address click "Continue to Shipping" and at the top of the next screen click "Have a Coupon?"

4. I need to return something, what do I do?

Simply return the unused merchandise within 30 days for exchange or refund. A copy of, or reference too, your invoice number will expedite processing. If your invoice is amongst the missing just provide enough information so that we can look up your order (name, address phone/email). Don't forget to tell us what you'd like (exchange, refund ).

5. How and where do I send a return?

Send by whatever method is easiest/least expensive for you: USPS, FedEx, UPS.

Send to: Akers Ski, Inc.

51 Akers Way

PO Box 293

Andover, ME 04216

6. I want to exchange something, but I'm in a hurry...

Order the replacement and we will charge you for it but ship it right away, then we will refund you when the return is received.

Follow the "how do I return" instructions to return the item in question.

7. I believe I have a warranty issue, what do I do?

Merchandise appearing to be defective may be returned within the warranty period for inspection. Please contact us before returning an item that you believe to be defective, as in some cases it will be to your advantage to send it directly to the manufacturer. Most manufacturers warranty's are for one year against defects in materials and workmanship. If you would like warranty information on a specific product please contact us.

8. What are your normal and holiday hours?

Our regular hours are:

Customer Service: 9-5 Mon thru Sat, closed Sun.

Retail Store: 10-5 Mon thru Sat, closed Sun.

We will be closed Christmas Eve and Christmas Day

Dec 24th and 25th.

We will be closed New Years Day Jan 1

9. How does Pick-up In Store Work?

If you place an online order and choose Pick-up In Store we will get your order ready and email you when it's available for pick-up.

Come to our retail store in Andover, Maine and inform the salesperson that you're here to pick up an order.

We'll get you out the door as quick as possible.

10. Why should I wax no-wax skis?

No-wax skis don't need to be waxed for grip, the scales or skins provide grip. But, they do work better and the base will last longer if they are glide waxed.

You may use either an easy to apply paste or liquid wax such as Swix F4 or Maxiglide, this is the easiest method.

Or you can use iron on glide waxes for a higher performance and longer lasting option.

11. Should I choose one of your waxing services?

You are best served by either choosing to have us wax your new skis or doing it yourself. If you choose not to wax them at all the result will be poorer performing skis and, in the long run, faster wearing out of the base.